As the digital age rapidly evolves, we want faster and more effective services in the online world, which is why many services are using a nifty tool called Optical Character Recognition (OCR) technology to scan our IDs and recognize text. It's a way of using sophisticated AI technology to read text from our IDs. While this may sound pretty cool, it's actually fraught with problems.
OCR is the way we pull text from our IDs and other important documents, and it's a huge leap forward with the introduction of AI technology. Unfortunately, in the real world, there are a lot of challenging situations that arise. Reflections of light, shaking, and damage to the ID card make it difficult for OCR to accurately recognize it. Additionally, security features built into the ID card itself make OCR recognition even more difficult. Because of these issues, users sometimes have to make multiple attempts, which can be stressful for the user.
To solve this problem, we need to find a more advanced method. This is where electronic know your customer (eKYC) comes in. eKYC refers to the process of comprehensively determining a user's identity, including OCR. The result is more accurate and faster verification of a user's identity.
The eKYC service provided by ARGOS is a comprehensive service that takes care of the entire user onboarding process. It allows users to seamlessly proceed from identification to service use without the need for complex OCR retries. It also includes all the additional features required for the eKYC process, such as anti-counterfeiting, one-factor authentication, and selfie authentication.
Furthermore, in the process of providing these services, service providers can significantly reduce the cost of onboarding. Traditionally, they incur additional costs due to complex authentication processes and retries, which can be reduced with eKYC. This is another benefit for service providers.
And most importantly, eKYC plays an important role in improving the user experience: users no longer have to suffer through complicated and time-consuming authentication processes, and instead enjoy faster and more efficient services.
What we really want is not just OCR, but a more advanced eKYC service that both users and service providers can benefit from and be happy with.